Getting support
Stumped? We can help.
If you've taken advantage of the search bar (top right) but can't find what you're looking for, email us at [email protected], or get in touch with our support team via our contact page.
Use the support email to ask any questions, flag any concerns, or raise issues with things such as our platform experience or mail production, and our Customer Support agent will be in touch soon during support hours.
Best practices for contacting support
Our subscription plans offer Premium Support; see below for more details.
Lob's hours of operation
Lob support business hours
For the purposes of contacting our support team, calculating our Premium Support Service Level Agreement, or calculating our Print and Mail Service Level Agreement, Lob's business and production hours are Monday-Friday, 9AM-5PM PT.
2025 No-production days
New Year’s Day - 1/1
Martin Luther King, Jr. Day - 1/20
Presidents’ Day - 2/17
Memorial Day - 5/26
Juneteenth - 6/19
Independence Day - 7/4
Labor Day - 9/1
World Mental Health Day - 10/13*
Columbus Day - 10/13 **
Veteran's Day - 11/11 **
Thanksgiving - 11/27
Day after Thanksgiving - 11/28
Christmas Eve - 12/24
Christmas Day - 12/25
New Year's Eve - 12/31
When one of the above falls on a weekend day, Lob observes it as follows:
If it falls on a Saturday, it will be observed on the preceding Friday
If it falls on a Sunday, it will be observed on the following Monday
* Lob employees observe Mental Health Day (10/10), but production will take place and the USPS is operational.
** The USPS observes Columbus Day (10/14) and Veteran's Day (11/11); this means there will be no progress in the mailstream nor any scan events, but production will take place and support is available.
Platform status
Lob's API status page will be updated with any unexpected downtime or performance degradation on our platform. We will continuously update this page and provide any pertinent details as to the status of our API endpoints, dashboard, or webhooks.
You can also subscribe to updates via email, phone, webhooks, or RSS feed.

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