All about addresses
When you send an API request to Lob, you are sending 3 pieces of information:
- 1.the "To" address,
- 2.the "From" address, and
- 3.the content.
Below are some best practices to follow around formatting your address data with Lob.
An address gives the location of a structure or land using identifiers to help with navigation to that location. They also aid in the routing of mail.
The delivery address is the most important information on your mail piece. Use the following format for your delivery addresses:
- 1.Name (or attention)
- 2.Company* (if applicable)
- 3.Delivery address: Line 1, and Line 2* (if applicable)
- 4.City, State, ZIP Code, Country*
The Address Book is a collection of a customer’s addresses uploaded and stored in our system, which can be accessed in the Lob dashboard or you can leverage the
address_idto retrieve that entry's information programmatically. Rather than passing the full address + mail information in one API call, customers can also pass the
address_id(provided upon creating the address in the address book) that will look for the associated address information. This makes requests faster and simpler.
We cleanse all newly created addresses in order to optimize for maximum deliverability. All US addresses will be automatically standardized, cleansed, and verified through our CASS-Certified Address Verification system before being returned back to you in the API response. All international addresses will simply be standardized by being transformed to all uppercase.
Afterward, mail requests will be run through NCOALink (National Change of Address) and CASS, as these are requirements for sending with USPS. This may result in the final mailing address being different from the ones you see in your API requests and Dashboard.
The CASS certification process is designed in cooperation with the mailing industry to improve the accuracy of postal codes, i.e., Five-Digit ZIP Code, ZIP+4, delivery point codes (DPCs), and carrier route codes that appear on mail pieces.
Lob's CASS certified process, ensures your addresses are standardized before any mail is sent.
You cannot edit any existing addresses via the dashboard or API request. You can however delete the current address and add a new one with the updated information. For more details on adding a new address to your address book, refer to the API documentation.
Note that Lob is not permitted to add or delete addresses on behalf of customers.
Autoverify is included in all US Print & Mail subscriptions. Lob verifies the deliverability of all addresses before sending a request to our print partners.
Depending on what business logic you'd like to take, based on your verification result, you can toggle your US address strictness settings in your Lob dashboard. There are three possible strictness levels: Strict, Normal, and Relaxed.
The purpose of including "Current Resident" as the recipient of your mailpiece is to ensure that your message reaches its intended audience. This serves well in a case which you're uncertain that the person(s) living at that address are the intended recipients and you do not wish to risk offending the current residents by potentially sending someone else's mail. Using the phrase "Current Resident" can be a good idea if your mailpiece is time-sensitive and the recipient may be variable.
To make an informed decision on whether or not to include the phrase, consider the purpose of your mailpiece and your target audience:
- If your mailpiece is intended to be a personal communication or a marketing message that relies on building a relationship with your audience, then you may want to avoid using the phrase "Current Resident."
- On the other hand, if your mailpiece is informational and the message is more important than the recipient, then you may want to include the phrase, as any recipient can still respond.
To indicate your recipient as "Current Resident," simply provide that as the
namevalue where you would normally input a recipient's full name.