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On this page
  • Sign in to your Lob dashboard
  • Default login
  • Single Sign-On (SSO) login
  • Reset your password
  • Set up Lob SSO with Okta
  • Best practices

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  1. Account Management

Signing into Lob

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Last updated 1 year ago

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Sign in to your Lob dashboard

Default login

  1. Enter your Email Address and Password to sign in.

Single Sign-On (SSO) login

Confirm your pre-populated company email, and click "Sign In With SSO" to log into your account.

Reset your password

2. Click Forgot Password?

3. Enter your Email Address then click Send Reset Link.

4. Click Create New Password in the password reset email sent to you.

5. Enter a New Password then enter the same password in the Confirm New Password field.

6. Click Update. You password is now reset.

Set up Lob SSO with Okta

Access via SSO is exclusive to Enterprise Edition customers. Upgrade to the appropriate to gain access.

These instructions should also apply to configuring with other identity providers, such as OneLogin and Google IdP.

  1. Create an application in Okta for Lob using this .

  2. Name the application.​

  3. Add these SAML settings:

    • For Single sign on URL, enter: https://api.lob.com/v1/sessions/saml

    • Select Use this for Recipient URL and Destination URL

    • For Audience URI (SP Entity ID), enter: https://api.lob.com/v1/sessions/metadata.xml

    • For Name ID format, choose EmailAddress.

    • For Application username, choose Email.

  4. Your SAML settings should match the screenshot below

Once your new application is created in Okta, you need to copy the SAML metadata generated from your IDP and paste it into Lob's dashboard.

  1. View your SAML IDP metadata in Okta by clicking the Sign On tab in the application.

  2. Login to Lob's dashboard and hover on your name in the top right corned then click Settings.

Note: Only Lob administrators will be able to see the Single Sign-on configuration in the Lob dashboard.

Best practices

Even if your company has an active SSO integration with Lob, each individual user will still need to accept their company's invite before being able to log in using SSO. Otherwise they will be sent to the normal sign-in screen.

SSO is a hard cutover for your account, so once SSO is configured then ALL users for that account will only be able to sign in through SSO. If there is an issue with the IDP metadata, e.g. an incorrect SSO URL, then all users for that account will possibly be locked out. It is strongly recommended to test SSO by signing into Lob's dashboard through another session.

Click Log in on .

If your organization has (SSO) enabled, you will be redirected to a separate SSO login page after entering your email and password in the default login screen (as seen above).

1. Click Log In on .

Click the Identity Provider metadata link. This opens a new web page containing the XML you need.

Scroll down to Single Sign-on in the and paste the metadata from your IDP, and then click Save.

If you are locked out of your account because of incorrect IDP metadata, contact to revert your account back to the normal login flow.

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