If you've taken advantage of the search bar (top right) but can't find what you're looking for, email us at [email protected], or get in touch with our support team via our contact page.
Use the support email to ask any questions, flag any concerns, or raise issues with things such as our platform experience or mail production, and our Customer Support agent will be in touch soon during .
Our subscription plans offer ; see below for more details.
For the purposes of contacting our support team, calculating our , or calculating our , Lob's business and production hours are Monday-Friday, 9AM-5PM PT. Lob's support hours of operation are Monday-Friday, 9AM-8PM ET.
New Year’s Day - 1/1
Martin Luther King, Jr. Day - 1/20
Presidents’ Day - 2/17
Memorial Day - 5/26
When one of the above falls on a weekend day, Lob observes it as follows:
If it falls on a Saturday, it will be observed on the preceding Friday
If it falls on a Sunday, it will be observed on the following Monday
* Lob employees observe Mental Health Day (10/10), but production will take place and the USPS is operational.
** The USPS observes Columbus Day (10/14) and Veteran's Day (11/11); this means there will be no progress in the mailstream nor any scan events, but production will take place and support is available.
Lob's will be updated with any unexpected downtime or performance degradation on our platform. We will continuously update this page and provide any pertinent details as to the status of our API endpoints, dashboard, or webhooks.
You can also subscribe to updates via email, phone, webhooks, or RSS feed.
Addresses: adr_
Bank account: bank_
Buckslips: bck_
Campaigns: cmp_
Cards: card_
Checks: chk_
Envelopes: env_
HTML templates: tmpl_
Letters: ltr_
Postcards: psc_
Self-mailers: sfm_
Webhooks: hook_
Anything else to help identify the mail in question (e.g. timestamps, recipient, form factor, etc.)
Requested action to being taken / objective or goal you want to achieve. The more context you can provide, the better equipped we will be to service your request.
Browser and operating systems used when the issue was surfaced (e.g. Chrome on Mac)
Independence Day - 7/4
Labor Day - 9/1
World Mental Health Day - 10/13*
Columbus Day - 10/13 **
Veteran's Day - 11/11 **
Thanksgiving - 11/27
Day after Thanksgiving - 11/28
Christmas Eve - 12/24
Christmas Day - 12/25
New Year's Eve - 12/31