Font support

• Google Fonts: Fully supported

• Standard web fonts: Fully supported

• Adobe Fonts: Not supported. Adobe doesn’t let any app extract their fonts, so this isn’t something we can fix.

• Custom fonts: Supported but requires the customer to provide hosted font file URLs or upload their fonts to Lob’s Design Library.

Getting Adobe Fonts out of InDesign

Why this happens

Adobe does not allow InDesign to export or extract the actual font files behind an Adobe Fonts / Creative Cloud–synced font. Because the Lob Connector plugin can only read real font files (.ttf, .otf, .woff, .woff2) off disk, any text set in an Adobe Fonts typeface will fail to export, with an error similar to: "[Font Name]" and [N] other fonts are in formats Lob doesn't accept (only .ttf, .otf, .woff, .woff2 are supported). Install standard .ttf, .otf, .woff, .woff2 versions of these fonts and try again.

This isn't something Lob can fix on our end — it's a restriction Adobe enforces to protect licensed Adobe Fonts. The fix is to get InDesign to use a locally installed copy of the same font instead of the Creative Cloud–activated one, so there's an actual font file on disk for the plugin to read.

What you'll need

A standalone font file for the typeface in question — usually .otf or .ttf — from the customer's brand/design team or type foundry. This is not the same as the Adobe Fonts version activated through Creative Cloud.

Steps (macOS)

1. Get the standalone font file. Ask the customer for the .otf/.ttf file of the exact typeface and weight used in their design (e.g., "Proxima Nova Bold"). Font Book on the Mac can confirm details like format and version if there's ever doubt about which file you have.

2. Open InDesign's own Fonts folder.

3. In Finder, go to Applications.

4. Open the Adobe InDesign [version] folder (e.g., "Adobe InDesign 2026").

   • Inside, you'll see folders like Configuration, Documentation, Fonts, KickStart, and Plug-Ins. Open the Fonts folder.

5. Copy the font file(s) into that Fonts folder. Drag the .otf/.ttf file(s) directly into Applications/Adobe InDesign [version]/Fonts.

6. Restart InDesign so it picks up the newly added fonts. (If InDesign was already open, fully quit and relaunch it — a simple document close/reopen isn't enough.)

Windows note: the equivalent location is generally [Drive]:\Program Files\Adobe\Adobe InDesign [version]\Fonts, following the same folder structure. Confirm the exact path on the customer's machine, since this hasn't been verified against the Mac steps above.

If you’re still having issues, try the additional steps below

1. Re-point the text to the local font.

2. Open the affected document.

3. Select the text frame(s) using the Adobe Fonts version of the typeface.

4. In the Character panel or Type > Font, the Creative Cloud–activated version shows a cloud icon next to it. Select the same font without the cloud icon — that's the locally installed copy you just added.

5. Repeat for each text frame/style using that font.

6. Re-run the export in the Lob Connector. Reopen the Template Builder and try creating/exporting the template again. Since InDesign now has a real, on-disk font file to hand off, the plugin should be able to read it instead of hitting the Adobe Fonts restriction.