Lob Help Center

Security & privacy


Lob maintains enterprise-level security and privacy measures to ensure our customer data, information assets, and system infrastructures are thoroughly protected against bad actors. Read on to learn more about our work in this area.

Data privacy

Read more about our data collection and use practices of Lob on our privacy policy page.

Single Sign-On (SSO)

If your business requires Single Sign-On, you can configure Lob SSO with other popular IDPs in the market. See the Lob sign-in page for SSO setup instructions.

Certifications 

Lob is SOC 2 compliant; our related SOC 3 report can be downloaded directly from our Security page

If you have additional questions about our security posture or need a SOC 2 report (this requires an NDA for teams that are not already Lob customers or a signed contract with Lob for existing customers), reach out to your Customer Success Manager or email security-requests@lob.com.

Lob has dedicated HIPAA compliant processes and facilities for customers that require it. If your documents require HIPAA compliance, talk to Sales to get a Business Associates Agreement (BAA) executed for even stronger data controls.

Read more about our comprehensive security features available.

HackerOne bug bounty program

Lob has a bug bounty program via our private HackerOne program, where any security vulnerability can be responsibly reported. If you’d like to join, send your HackerOne username or email to security@lob.com so we can invite you to our program.

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